Legal

Privacy Policy

This policy explains how Infin8 Solutions collects, uses, and handles personal information.

Last updated: March 2026

Infin8 Solutions is committed to handling personal information responsibly and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and your rights regarding that information.

Information we collect

We collect personal information that you provide to us directly, primarily through our website contact form. This may include:

  • Your name (first and last)
  • Email address
  • Phone number
  • Company or organisation name
  • Enquiry details, project information, and any other details you include in your message

We only collect information that is necessary for the purpose for which it is collected. You are not required to provide all fields, but incomplete information may limit our ability to respond effectively to your enquiry.

How we use your information

We use personal information for the following purposes:

  • Responding to enquiries submitted through our contact form or by phone or email
  • Preparing and delivering quotes for cleaning services
  • Managing the delivery of cleaning services where engaged
  • Contacting you regarding your job, project, or ongoing service arrangements
  • Maintaining records of our business relationships

We do not use your personal information for unsolicited marketing purposes.

Who we share your information with

We do not sell personal information to third parties. We do not share personal information with third parties for marketing purposes.

We may share information in limited circumstances, including:

  • Where required or authorised by law
  • Where necessary to deliver services (for example, our accounting software may store invoice-related information)

Any third-party tools or software we use are selected with care and are not permitted to use your information for their own purposes.

Cookies and website analytics

Our website may use basic analytics cookies to help us understand how visitors use the site. This data is aggregated and not used to identify individuals.

We do not use third-party advertising cookies. We do not serve targeted advertising.

You can configure your browser to refuse cookies, though this may affect some website functionality.

Storage and security

Personal information is stored securely. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.

Access and correction

You have the right to request access to personal information we hold about you, and to request that inaccurate or outdated information be corrected.

To make a request, contact us at hello@infin8solutions.com.au. We will respond within a reasonable timeframe. In some circumstances, we may not be able to provide access (for example, where doing so would affect the privacy of another individual), and we will explain the reason if that is the case.

Privacy Act compliance

Infin8 Solutions operates in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance so we can work to resolve it.

If you remain unsatisfied after contacting us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact for privacy matters

For any questions or concerns about this policy or the way we handle personal information, please contact us:

Infin8 Solutions
Newcastle, NSW
hello@infin8solutions.com.au

We may update this policy from time to time. The current version will always be available on this page, with the date of the most recent update noted at the top.